Privacy Policy

Plumber Rockingham ("we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://plumberrockingham.net.au, use our services, or otherwise interact with us. This policy is in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully and contact us if you have any questions.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

Information You Provide Directly

• Contact Information: Your name, email address, phone number, and physical address when you submit our contact form, request a quote, or book a service.
• Service Details: Information about the plumbing service you require, including descriptions of the issue, property details, and preferred appointment times.
• Payment Information: Payment details when you pay for our services. We do not store credit card numbers directly; payment processing is handled by secure third-party payment providers.
• Communications: Records of your correspondence with us via email, phone, or online forms.

Information Collected Automatically

• Website Usage Data: Information about how you use our website, including pages visited, time spent on pages, links clicked, and referring pages.
• Device Information: Your IP address, browser type, operating system, device type, and screen resolution.
• Location Data: General geographic location based on your IP address to provide locally relevant information.

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing Services: To respond to your enquiries, schedule appointments, provide plumbing and gas fitting services, and process payments.
• Communication: To contact you about your service request, send appointment reminders, provide quotes, and follow up after job completion.
• Improving Our Services: To understand how our website is used, identify areas for improvement, and enhance the overall customer experience.
• Marketing: With your consent, to send you information about our services, promotions, and plumbing tips. You can opt out of marketing communications at any time.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, including licensing and safety requirements for plumbing and gas fitting work in Western Australia.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering services. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of that transaction.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include encrypted data transmission (SSL/TLS), secure server hosting, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your data.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

• Essential Cookies: Required for the website to function properly, such as remembering your preferences.
• Analytics Cookies: Used to collect information about how visitors use our website, which pages are most popular, and how visitors navigate the site. We may use Google Analytics or similar services for this purpose.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of our website.

6. Your Rights Under the Australian Privacy Act 1988

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the following rights:

• Access: You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable time frame.
• Correction: You have the right to request that we correct any personal information that is inaccurate, incomplete, out of date, irrelevant, or misleading.
• Complaints: If you believe we have breached the Australian Privacy Principles, you have the right to lodge a complaint with us. We will investigate and respond to your complaint within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
• Opt-Out: You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in our emails.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service records are retained for a minimum of seven years in accordance with Australian tax and business record-keeping requirements. When your information is no longer needed, we will securely delete or de-identify it.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policy of every website you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: